When we think about asset protection in retail, our minds often jump straight to theft prevention. However, safeguarding your assets goes beyond security measures—it encompasses the health and safety of your employees and customers too.  Effective asset protection is intrinsically linked with robust health and safety practices. Let’s dive into how you can protect your assets from a health and safety perspective.

Asset protection in retail involves securing your physical merchandise, equipment, and your workforce. A safe and healthy work environment not only helps in minimizing losses from accidents and injuries but also enhances productivity and customer satisfaction. When your store runs smoothly, without disruptions caused by health and safety issues, your assets are better protected. For example:

A well-thought-out store layout can prevent accidents and protect your assets:

• Ensure aisles and walkways are wide and free of obstacles to prevent trips and falls. This not only protects your customers and staff but also your merchandise from being knocked over or damaged.
• Adequate lighting helps in reducing accidents and deters theft. Well-lit areas also make it easier for staff and customers to navigate the store safely.
• Use clear, visible signs to indicate exits, potential hazards, and areas where caution is needed, such as wet floors or heavy lifting zones.

Your employees are your first line of defence in asset protection:

• Regularly train your staff on health and safety protocols. This includes emergency procedures, handling hazardous materials, and safe lifting techniques.
• Train employees on how to handle difficult situations with customers calmly and professionally to prevent confrontations that could lead to injury or damage.
• Encourage staff to perform ongoing risk assessments (called Dynamic Risk Assessments) as they work, identifying and addressing potential hazards in real-time.

Retail environments often use cleaning supplies and other hazardous materials:

• Store hazardous materials in secure, clearly labelled areas away from customer access. Have the Safety Data Sheets readily accessible in case of emergency.
• Follow local regulations for disposing of hazardous materials to prevent environmental damage and potential health risks.
• Ensure all staff are aware of the risks associated with hazardous materials and know how to handle them safely.
• Check out our blog on hazardous materials in the retail sector to learn more.

Being prepared for emergencies is crucial for protecting your assets:

• Develop and practice evacuation plans regularly. Make sure all staff know the routes and procedures.
• Keep well-stocked first aid kits accessible and ensure some staff members are trained in basic first aid.
• Maintain clear communication channels for emergencies. Use PA systems, mobile phones, or radios to keep staff and customers informed.

Regular maintenance and inspections can prevent many common health and safety issues:

• Schedule regular checks for hazards such as loose flooring, faulty lighting, and malfunctioning equipment.
• Address any maintenance issues promptly to avoid accidents and ensure the safety of your store environment.
• Keep records of all maintenance and inspections to track issues and ensure accountability.

Remember, a well-protected store is one where health and safety are prioritised. Regular training, proper store maintenance, and emergency preparedness are all crucial components of asset protection.

Want to learn more about Health & Safety for the Retail Sector? Check out:

Taking the burden out of Health & Safety e-learning and training

Staff Welfare Facilities – are you compliant?